Shipment Protection Terms
Effective date: September 15, 2026
Shipment Protection is an optional add-on offered by ShipBid LLC ("ShipBid") to Shippers who book through the Platform. Read these terms before purchasing.
What it is
If you buy Shipment Protection at checkout, ShipBid agrees to reimburse you, up to the declared value you entered (maximum $10,000.00), for loss of or physical damage to the items in that booking that occurs while they are in the booked Carrier's custody, subject to the terms below. The premium is 3% of the declared value, minimum $7.00, and is non-refundable once the shipment has been picked up.
This is a contractual reimbursement program provided by ShipBid. It is not an insurance policy, ShipBid is not an insurer, and it does not replace any insurance the Carrier carries. Your rights against the Carrier are unaffected.
What is covered
Loss of, or physical damage to, the declared items caused by the Carrier's handling, transport, or failure to deliver, between pickup and delivery as recorded in the Platform.
What is not covered
Items whose value exceeds the declared value (to that extent); cash, jewellery, precious metals, documents, artwork valued over US $2,000 per piece without prior written approval, live animals, plants, perishables, hazardous materials, and items that are illegal to ship; pre-existing damage; damage due to inadequate packing by the Shipper; cosmetic scratches on used goods; mechanical or electrical failure without external damage; delay or loss of use; consequential losses; events outside anyone's control (weather, government action); and bookings where the Shipper paid the Carrier's balance before pickup against our advice, or dealt with the Carrier off-platform.
How to claim
File a claim in the Platform from the booking page within 7 days of the delivery date (or of the scheduled delivery date if the items never arrived). Provide a description, the amount claimed, and on request photos of the damage and packaging, proof of value (receipts or comparable listings) and any report you made to the Carrier. We may inspect the items. We aim to decide claims within 10 business days and pay approved claims within 5 business days of approval, by the method you choose.
Amount paid
The lower of the repair cost, the item's actual cash value at the time of loss, or the declared value, less any amount recovered from the Carrier. One claim may be made per booking.
Subrogation
By accepting payment you assign to ShipBid your rights to recover the paid amount from the Carrier or any third party, and agree to cooperate.
Contact
ShipBid LLC · Salem, OR, USA · support@shipbid.co